Here’s what we collect, why we need it, and what we never do with your information.
Here’s what we collect, why we need it, and what we never do with your information.
This Privacy Policy explains what happens to your information once you get in touch with Al Siraj Electronics Repairing. Whether that’s a phone call a WhatsApp message or filling in the quote form on our website the same basic rules apply across the board. Nothing complicated here just the plain facts about what gets collected why we need it and what we don’t do with it.
We serve customers across Dubai Sharjah Ajman and Abu Dhabi for pretty much every appliance repair you can think of and this policy covers every one of those interactions, no matter which service brought you to us.
When you reach out for a washing machine repair a refrigerator repair an AC repair or anything else on our list we usually end up with your name phone number email address and the general area where the appliance is located. We also jot down whatever you tell us about the problem itself since that’s what helps the technician show up already knowing what they’re walking into instead of guessing at the door.
The same applies whether you’re booking a dishwasher repair a dryer repair an electric oven repair or a more specific job like double door fridge repair for a restaurant or commercial kitchen. If you’re filling out our quote form for a gas cooker and range repair a kitchen hood repair or a deep freezer repair it works the exact same way, just enough details collected to schedule the visit properly and put together an accurate quote before anyone shows up.
Sometimes we’ll call or message back on WhatsApp just to double-check the brand or model, since showing up with the wrong part means a second trip nobody wants.
We’re not collecting information for the sake of it, and honestly, holding onto more data than we need just creates extra work for us too. Here’s what it actually goes toward.
Scheduling your technician visit at a time that suits you rather than whenever happens to be convenient for us. Reaching out with updates once your request comes in, especially if there’s a delay or a change to the appointment window. Working out a fair upfront quote before anyone touches the appliance, whether it’s a simple microwave oven repair or something bigger like a built-in oven repair. Following up later if a warranty issue comes up on a past job, since we keep basic records tied to the repair for that reason. And every now and then, getting a rough sense of which services and areas keep us busiest, so we can plan our technician coverage better and get people to you faster, particularly during peak seasons when calls tend to spike.
Your details stay inside Al Siraj Electronics Repairing. Whoever’s assigned to your job gets your number, your address, and a quick note on what’s gone wrong with the appliance — nothing more than that gets passed along. Nobody’s building a marketing list off your details, and we’re not in the business of trading customer information with outside companies. Any booking software or messaging app we rely on internally exists to keep our schedule organized, plain and simple, not as a backdoor for your information to end up somewhere else.
Like most websites, ours uses cookies too, mainly to see which pages get the most visits and how people are finding us in the first place, whether that’s through a search for refrigerator repair Dubai or someone landing directly on a specific service page. That helps us understand what’s actually useful on the site and what could be improved, whether that’s a service page, a blog post about appliance maintenance, or the quote form itself. That’s really the extent of it, no deeper tracking, no following your activity once you’ve left our site and moved on somewhere else.
We take reasonable steps to keep your information secure, but we’ll be upfront about it, nothing sent over the internet is ever completely risk-free, and any company that claims otherwise probably isn’t being fully honest. Access on our end stays limited to whoever’s actually working your booking or repair — a technician doesn’t need to see details from a job that isn’t theirs, and they don’t. Got something you’d rather not put in writing on a form, maybe details about payment or getting into your property? A phone call or WhatsApp message does the job just as well, and for a lot of people, it just feels more comfortable than typing it out.
Curious what we’ve got saved under your name? Want something updated or wiped completely? Drop us a message and it gets sorted, no runaround, no forms within forms. Rather we stopped contacting you altogether after a job wraps up? Say the word once and that’s the end of it. What we keep and for how long is ultimately your call, and if you’re ever not sure what that looks like, just ask and we’ll tell you straight.
We might update this Privacy Policy from time to time, usually because something in how we operate has shifted, a new appliance service gets added to what we offer, or a legal requirement changes somewhere along the line. The date up top gets refreshed each time something changes, so returning customers can check back and see if anything’s different from their last visit with us.
Not sure about something written here, or want to know how a particular detail actually gets used? Call us or send a message, we’d rather explain it properly than have you left wondering.
📞 Call/WhatsApp: +971 54 309 2041
📧 Email: info@alsirajelectronicsrepairing.com
📍 Address: Industrial Area 10, Sharjah, UAE
Al Siraj Electronics Repairing — certified technicians providing same-day appliance repair services across Dubai, Sharjah, Ajman and Abu Dhabi. Trusted for genuine parts and honest pricing.
Get In Touch